"transforming potential into success"

Genos Emotional Intelligence (Genos EI)

We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others.
It has been considered unprofessional to express emotion while on the job, and many believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us.

Why emotions matter at work

Emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed.

Emotions affect the way people think and make decisions. For example: not hiring a candidate because ‘something just didn’t feel right’; trying a different approach when dealing with a disgruntled customer; or planning how to help an under-performing team member succeed.

Emotions also influence how people behave and interact at work, contributing to tone of voice, body language, and facial expressions.

Emotional Intelligence in the workplace

Emotional intelligence involves a set of skills that defines how effectively you perceive, understand, reason with and manage your own and others’ feelings. 
Emotional intelligence makes a difference in the workplace. For example: more effective leaders communicate how they feel to inspire and generate confidence from others; high performing sales professionals think more about how their customers feel to strengthen their selling relationships; and cohesive teams are more aware of how emotions help and hinder the team’s performance.

workplace emotional intelligence

Emotional intelligence involves seven skills that relate to how often a person demonstrates emotionally intelligent workplace behaviours. The seven skills of the Genos emotional intelligence model are:

• emotional self-awareness
• emotional expression
• emotional awareness of others
• emotional reasoning
• emotional self-management
• emotional management of others, and
• emotional self-control

Genos emotional intelligence connects the hearts and minds of your people to the heart and mind of your organisation. It measures how employees and organisations interact.  It bridges the gap between workforce assessment and employee development.

Uses for Genos Emotional Intelligence 360 Instrument

• improve employee, team and organisational effectiveness
• improve leadership capability
• improve employee performance and productivity
• improve sales revenue
• improve employee job satisfaction and engagement